Terms and Conditions

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Welcome to Elysian Flames! By purchasing from our shop, you agree to these terms and conditions. Please read them carefully to understand our policies regarding orders, customizations, cancellations, and refunds.

1. General Terms

• By placing an order, you agree to comply with these Terms and Conditions.
• We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. Any changes will be posted on this page.

2. Custom Orders

• Processing Time: Custom orders require 15-20 days for preparation before they are shipped. This allows us to ensure the quality and craftsmanship of each custom product.
• Minimum Requirement: Customization is available only for bulk orders (minimum of 10 pieces).
• Changes to Customizations: You may request changes to your customization within 12 hours of placing the order. After this period, we will begin processing your order, and no further changes can be made.

3. Order Cancellation and Refunds

• No Cancellations: Orders cannot be canceled once placed. Each product is crafted upon order, so all sales are final.

4. Payment Terms

• Payment Methods: We accept [list accepted payment methods, e.g., credit/debit cards, PayPal, etc.].
• Prepayment Requirement: All orders must be prepaid in full before production begins, including custom orders.
• Pricing Changes: Prices are subject to change without prior notice. However, once an order is placed, the price will remain fixed.

5. Shipping and Delivery

• Shipping Charges: Shipping fees are calculated at checkout and are based on your location and selected shipping method. Additional charges may apply for international orders or expedited shipping.
• Estimated Delivery Times: Shipping times vary based on location. Once your order is shipped, we’ll provide a tracking number to monitor its status.
• Customs and Duties: International orders may be subject to customs fees or duties upon arrival. These fees are the responsibility of the customer.

6. Order Tracking

• Once your order has shipped, we will provide a tracking number via email.
• Tracking Availability: Please note that tracking information may take 24-48 hours to update on the carrier's website.

7. Product Information and Disclaimers

• Customization Charges: Customization charges vary based on your specific requirements. We will communicate these charges upfront.
• Color Variations: Actual product colors may slightly differ from the photos due to lighting and screen resolution.
• Scent and Safety: Please review any allergy information provided on our products. Elysian Flames is not liable for any allergic reactions to scents or materials.

8. Limitation of Liability

• Elysian Flames is not responsible for any damages, losses, or delays once the order has been shipped. We ensure all products are carefully packaged for safe delivery.
• Use and Safety: By purchasing from us, you agree to use candles responsibly and follow all safety instructions provided. We are not responsible for any damages resulting from improper use.

9. Intellectual Property

• All content, designs, and images are the property of Elysian Flames and cannot be used without permission.

 RETURN AND REFUND POLICY

1. General Return Policy

• Non-Returnable Items: All our products are handmade to order and are therefore non-returnable. We do not accept returns for candles or customized items once they have been shipped.
• Quality Assurance: We inspect every product before shipping to ensure it meets our quality standards. If you receive an incorrect or defective item, please contact us to address the issue.

2. Refund Policy

• Non-Refundable Items: Orders cannot be refunded once placed. All sales are final due to the handmade nature of our products.
• Partial Refunds for Damaged Items: If your product arrives damaged, we offer a partial refund of 20% of the purchase price, or you may choose to request a replacement. See the "Damaged or Defective Items" section below for details.

3. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Email us at [Your Contact Email] with:
  • Your order number
  • Photos of the item showing the damage or defect
  • A description of the issue
• Replacement or Partial Refund: After reviewing your claim, you may choose either:
  • A replacement of the damaged product (subject to availability and production time).
  • A partial refund of 20% of the purchase price for the damaged product.
  • 4. Cancellation Policy
• Order Cancellation: Orders cannot be canceled once placed, as each product is made-to-order.
• Customization Changes: For custom orders, you may request changes to customization details within 12 hours of placing the order. After this period, no further changes can be made.

5. Custom Orders and Bulk Orders

• Custom orders and bulk orders (10+ items) are specially crafted to your specifications and cannot be returned, refunded, or exchanged.
• Please ensure that all customization details are confirmed before placing the order.

For questions or assistance with a damaged or defective item, please contact us at elysian.flames23@gmail.com.